Frequently Asked Questions

There is a known issue with email addresses where comcast is rejecting emails. You can speak with your comcast provider to find out why emails are not coming through or try using a different email address. For issues with non-comcast emails please whitelist and check your spam folders.

You need to verify your account by entering the PFW File Number and the last 4 digits of your social security number. The PFW File Number is usually the first letter of your last name followed by numbers. Docket numbers can not be used for this purpose.

If you have previously registered for an account, you may use your login to view all accounts available on our site. You do not need to re-register. If you have forgotten your password, please select forgot password on login page to recover your account.

A security setting on your email provider is likely preventing you from clicking on potentially unsafe email links.

There are Federal regulations that prevent us from communicating with any third party person or company about a customer's account without their permission beforehand. Customers who wish to authorize a third party will need to contact us directly at 1-888-312-8600 to provide us authorization to communicate.

In order for us to communicate with a third party about your account, you will need to provide us with direct permission to speak with them. Contact us directly at 1-888-312-8600 to reach a Customer Care Representative who will be happy to assist you.